Frequently Asked Questions
What is MyBola?
MyBola gives small organisations their website and their back office: an AI Manager that runs your admin when you type or speak, an AI that answers your WhatsApp, Messenger, Instagram and Telegram, bills with online payment, an admin portal and a member app. We can also run Facebook ads that bring new customers to your WhatsApp. It is developed by STATBOLA SDN BHD.
Is MyBola only for football?
No. It started with football academies, where everything is ready today. For education centres and other businesses, websites are available now and the MyBola system is coming soon.
Is MyBola a football academy management system for Malaysia?
Yes. MyBola was built for Malaysian football academies first: an AI that answers parents on WhatsApp and registers players, bills that parents pay online by card, FPX or GrabPay, sessions and attendance, a member app, and an AI Manager (Pengurus Akademi) that runs your admin when you type. Everything for sports academies is available today.
How is MyBola different from Spond or ClassCard?
Spond is a free team app and ClassCard is a monthly subscription built mainly for the US, UK, Australia and Singapore. MyBola is made for Malaysia: parents pay by FPX, an AI answers your own WhatsApp, and instead of a monthly fee you pay 5% of online payments. Our comparison page sets out where each one fits better.
Does MyBola provide football training?
No. MyBola provides software and services only. Football training is provided independently by each academy.
Can I get only a website?
Yes. Standard and Advanced are website-only packages. You can upgrade later, and if you do it within 6 months you only pay the difference between the two packages.
Can MyBola build a website for my tuition centre or shop?
Yes. Websites are available now for tuition centres, taska and tadika, enrichment classes, shops and service businesses, in 1 or 2 languages and live 3 days after we receive your details. The MyBola system for these organisations is coming soon.
Do I need a website to use MyBola?
No. The Pro package is the MyBola system on its own. Premium adds a website connected to it.
What does the AI actually do?
It replies to your customers on WhatsApp, Messenger and Telegram (Instagram coming soon), in whatever language they write in, at any time of day. It answers with your real fees and schedules, registers new members and sends payment links. When a customer needs a person, it stops and alerts your phone, and your staff can take over any conversation.
Can I keep using WhatsApp on my phone?
Yes. If your number is on the WhatsApp Business app, you keep the app. The AI answers in the same chats, and the moment you reply yourself, it steps back for that customer.
Can the AI give a discount or quote a wrong fee?
No. It only uses the fees and facts you give it, and it never gives discounts or refunds. When a customer asks for one, it tells them your team will be in touch and alerts your phone.
What if WhatsApp disconnects?
MyBola checks every channel each morning and the moment a message fails. If one breaks, it turns red in the portal and your phone gets an alert, so you can reconnect it the same day.
Do I need to learn new software?
No. You type or say what you want to your AI Manager (Pengurus Akademi), in your own language, and it does it. It asks before deleting anything, and every action is logged.
Do you run Facebook ads for us?
Yes, in Premium Pro Max. We set up your Meta ad account and ad tracking, make the ad text, images and videos, and run Click-to-WhatsApp ads that your MyBola AI answers. We adjust them every month and send you a report. Ads management is quoted per month, and the ad spend is paid by you straight to Meta.
Do you also offer media or custom work?
Yes. We provide match photography, video recording, statistics and social media content, and build custom AI agents and web applications. These are quoted per project.
How does pricing work?
You pay a one-off setup fee for your package. Websites then have a yearly care plan from year 2. The MyBola system charges 5% of each payment your customers make online (card, FPX or GrabPay), and Stripe, the payment provider, charges its own fee of 3% + RM1. There is no monthly fee. Cash payments you record yourself carry no fee. Premium Pro Max adds Facebook ads: the ads management is quoted per month, and the ad spend is paid by you straight to Meta.
Is there a monthly fee or a contract?
No contract and no monthly fee. You pay the setup fee once, and the MyBola system charges 5% of each payment made online (card, FPX or GrabPay), plus Stripe's fee of 3% + RM1; cash payments you record yourself carry no fee. You can stop any time, and we export your records for you. The only monthly cost is in Premium Pro Max, where running your Facebook ads is quoted per month.
How do I pay the setup fee?
A 50% deposit to start, and the other 50% before your site goes live. There is no SST; prices are final.
How fast can my website go live?
3 days after we receive everything we need from you: your logo, photos, fees and schedule. Two rounds of changes are included.
What if I want to stop?
Your domain and all website content are yours. If you stop the MyBola system, we export your members and payment records for you. Your Meta ad account, ad tracking and ads stay yours if you stop the ads. If a care plan renewal isn't paid, you have 30 days' grace before the site goes offline.
Where are you based?
Our office is in Kuala Lumpur and our media work covers mainly the Klang Valley. MyBola runs in the cloud, so organisations anywhere, in Malaysia or overseas, can use it.
